Betting is for fun, not stress. New Lucky believes every player should be able to enjoy betting consciously, safely, and within their budget. Our responsible gaming program is here for you.
Everything New Lucky offers to help you maintain healthy betting habits
Set your own daily, weekly, or monthly deposit limits. Once set, increasing a limit requires a 7-day waiting period — reductions take effect immediately.
Stay in ControlNeed to cool off? Put your account on a temporary break for anywhere from 24 hours to 6 weeks. No logins or bets during this period.
Take a BreakChoose self-exclusion for a long-term break. Lock your account completely for anywhere from 6 months to 5 years — completely free of charge.
Long-Term ProtectionDecide in advance how long you'll spend on each betting session. Once the time is up, you'll be logged out automatically.
Time limitView a detailed report of your total bets, wins, losses, and spending. Understanding where you stand makes it easier to make responsible decisions.
Transparency guaranteedAt set intervals, a message will appear showing how long you've been playing and how much you've won or lost. It's designed to keep you aware and in control.
Builds awarenessResponsible gaming means betting in a way that keeps it fun — without letting it become a problem. New LuckyAt , we believe betting is entertainment — not a way to recover losses.
Online betting is growing in popularity across Bangladesh. People bet every day on cricket, football, and more. But in the heat of the moment, it's easy to lose track of your limits. Responsible Gambling is that awareness — knowing when to stop, how much to spend, and when to take a break.
New Lucky The platform is built on this principle. Our system includes tools that help you monitor your betting habits and take control when you need to.
Keep in mind: Losing is a normal part of betting. Placing more bets to win back what you've lost never works — and that's exactly how problem gambling starts.
Responsible betting doesn't mean giving up betting. It means playing within your means, with a clear head, and for the right reasons — enjoyment. New Luckyresponsible gaming program helps you find that balance.
Betting addiction doesn't happen overnight — it builds gradually. Watch out if you notice any of the following signs in yourself or someone you know:
If you notice two or more of the signs above in yourself, act now — New Lucky's protection tools, or reach out to our support team.
Remember, asking for help isn't weakness — it takes courage. Responsible Gambling means knowing your limits — and reaching out for help when you need it.
Check any of the statements below that feel true for you:
New Lucky's responsible gambling tools are accessible directly from your account settings. Here's how each one works:
Go to Settings > Responsible Gaming > Deposit Limit to set your daily/weekly/monthly limits. Decreasing a limit takes effect immediately; increasing one takes 7 days to apply.
Once you exceed a set loss amount, betting is automatically paused. This protects you from significant losses.
Pause your account for 24 hours to 6 weeks. No bets or deposits can be made during this time.
Close your account completely for anywhere between 6 months and 5 years. Contact support and it takes effect the same day.
Set a maximum time limit for each betting session. Once the time is up, you'll be logged out automatically and won't be able to log back in for at least 1 hour.
A pop-up will appear every 30/60/90 minutes showing your session statistics.
To use all these tools Log In to go to Account Settings > Responsible Gaming. For any assistance, support@newlucky.imSend us an email.
New Lucky's full list of responsible gambling limits and how each one works:
| Tools | Limit type | Time to Take Effect | Cancel / Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (when decreasing) / 7 days (when increasing) | Can be increased after 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediate (when decreasing) / 7 days (when increasing) | Changes Take Effect After 7 Days |
| Session Limit | Minutes per session | From the next login | Change anytime |
| Cooling-Off | 24 hours – 6 weeks | Immediate | Cannot Be Cancelled Before Expiry |
| Self-Exclusion | 6 Months – 5 Years | Within 24 hours | Cannot Be Cancelled Before Expiry |
| Reality Check | 30 / 60 / 90 minutes | From the Next Session | Change anytime |
Important: If you attempt to open a new account during a self-exclusion period, our system will automatically detect and block it.
New Lucky Strictly prohibits anyone under 18 from using the platform. Steps we take to protect minors:
If children or teenagers have access to your device, avoid saving passwords in the browser and always log out when you're done.
Gambling addiction is a mental health condition — there is no shame in it. With the right help at the right time, recovery is absolutely possible. New Lucky's support team is always here for you:
Support@newlucky.im – you'll receive a response within 24 to 48 hours.
Reach us directly from any page on the platform.
If betting is affecting your mental health, talk openly with family or someone you trust. Seek professional support if needed. Remember — asking for help takes courage.
New Lucky We believe a healthy, happy player is our greatest asset. When you're doing well, so are we.
Follow these simple habits for responsible gaming — that's what keeps betting enjoyable:
Betting on New Lucky means a safe, transparent, and responsible experience. Join now and enjoy peace of mind with our protection tools.